Saying "I'm Sorry" To Prevent Legal Mal Claims

A few weeks ago, I posted portions of a speech I gave that discussed  “8 Ways to Avoid Legal Malpractice Claims.”  Number 5 on that list was:

5. Say “I’m Sorry.”  If you make a mistake, you have an obligation to tell your client, and in the process, let them know that you’re sorry.  A simple apology goes a long way to reducing legal malpractice claims.

Today, Susan Cartier Liebel at her Build A Solo Practice blog had a post that provided a great story showing how effective an apology can be at helping avoid potential problems as a result of a mistake.

I would normally paraphrase the post, but doing so wouldn’t do it justice.  Please take one minute to read Susan’s post.