A few weeks ago, I posted portions of a speech I gave that discussed “8 Ways to Avoid Legal Malpractice Claims.” Number 5 on that list was:
5. Say “I’m Sorry.” If you make a mistake, you have an obligation to tell your client, and in the process, let them know that you’re sorry. A simple apology goes a long way to reducing legal malpractice claims.
Today, Susan Cartier Liebel at her Build A Solo Practice blog had a post that provided a great story showing how effective an apology can be at helping avoid potential problems as a result of a mistake.
I would normally paraphrase the post, but doing so wouldn’t do it justice. Please take one minute to read Susan’s post.
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