Saying “I’m Sorry” To Prevent Legal Mal Claims

A few weeks ago, I posted portions of a speech I gave that discussed  “8 Ways to Avoid Legal Malpractice Claims.”  Number 5 on that list was:

5. Say “I’m Sorry.”  If you make a mistake, you have an obligation to tell your client, and in the process, let them know that you’re sorry.  A simple apology goes a long way to reducing legal malpractice claims.

Today, Susan Cartier Liebel at her Build A Solo Practice blog had a post that provided a great story showing how effective an apology can be at helping avoid potential problems as a result of a mistake.

I would normally paraphrase the post, but doing so wouldn’t do it justice.  Please take one minute to read Susan’s post.

Posted on: January 3, 2009 | Tagged

Perlmutter & Schuelke, PLLC maintains offices in Austin, Texas. However, our attorneys and lawyers represent clients throughout the state of Texas, including Dallas, Houston, San Antonio, Forth Worth, El Paso, New Braunfels, San Marcos, Kyle, Buda, Round Rock, Georgetown, Lockhart, Bastrop, Elgin, Manor, Brenham, Cedar Park, Burnet, Marble Falls, Temple and Killeen. By Brooks Schuelke


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